SE-302 45 Halmstad
The prices on micropen.eu are stated in (SEK, EU, DKK) and include 25% VAT. Free shipping over SEK 399 within Sweden otherwise SEK 39, free shipping for other countries over €40 otherwise €8 and includes 25% VAT. Shipping includes shipping cost, packaging and handling fee.
We send all our packages at 17.00 every working day and the expected delivery time for orders within Sweden is 1-3 working days (other countries approx. 3-5 days). In the event of delivery delays, the customer is responsible for contacting micropen.se and requesting an explanation, no compensation will be awarded to the customer for delivery delays. micropen.eu delivers all its packages through the company PostNord AB.
Right of withdrawal
According to the Distance & Home Sales Act, you as a consumer (not a company) have the right to cancel your purchase within 14 days. In order for the right of withdrawal to apply, you as a consumer must notify us within 14 days of receiving a package from micropen.eu. The consumer is responsible for paying the return shipping and that the package reaches us at micropen.eu. We have the right not to make a refund until we have received the item. In the event of broken packaging and wear/damage, we have the right to make a deduction on the refund.
Exemption from Right of Withdrawal
The product should be unbroken and unused, but according to law, you as a consumer have the right to ensure its properties and functions. When exercising the right of withdrawal, we have the right to make a depreciation deduction in cases where the product has been handled to a greater extent than necessary. The decrease in value is something that we at micropen.eu assess and it is assessed from case to case. Opened and/or used hygiene products are not taken back due to health and hygiene reasons. Exceptions from the right of withdrawal also apply to custom-made products that have been tailor-made for you, for example if you ordered with engraving, or where the product has a clear personal touch according to your wishes. Also services that have been completed where you have expressly agreed to the service being started without the right of withdrawal. Upon approval of cancellation of purchase, we will refund the amount for your order within 30 days.
In case of uncollected shipments
We have the right to charge the consumer for the cost of uncollected items. For uncollected packages, we charge a fee of SEK 250 to cover shipping and handling costs. In the case of non-picked packages, we will contact the consumer. If the consumer does not respond within 30 days, we will receive the full amount paid.
If canceled before packing the order, nothing will be charged to the consumer. In the event of cancellation after a packaged order, we have the right to charge the consumer for handling fees and packaging. If canceled, contact us at: email@example.com.
We at micropen.eu are not responsible for damage that can occur with our products. We always recommend that you contact your doctor before treatment with our products. We do not guarantee results with our products.
Upon return, you must contact us at firstname.lastname@example.org before you return an item. The consumer is responsible for paying the return shipping and that the package reaches us at micropen.eu. We have the right not to make a refund until we have received the item. In the event of broken packaging and wear / damage, we have the right to make a deduction on the refund.
When a consumer purchases from us at drpenofficial.se, the person approves the terms of purchase and thereby agrees to the customer's personal data being stored and handled by the company. No credit card information is stored.
We are exempt from penalties for failure to fulfill a certain obligation under this agreement, if the failure is based on liberating circumstances as below and the circumstance prevents, complicates or delays the fulfillment. As a liberating circumstance is considered i.a. government action or omission, new or changed legislation, labor market conflict, blockade, fire, flood, sabotage, major accident or equivalent circumstance that the company could not control. Force majeure also includes government decisions that affect the market and products negatively, e.g. restrictions in indication, warning texts, sales bans, abnormal decline in the market and the like.
We use information collected to provide and personalize our services online. This may include the use of your information to administer product warranties. It can also include answering your questions, implementing product quality assurance and / or training our staff.
In particular, our persistent cookies help us to recognize you when you return to the website so that we can tailor content or advertising so that they match your interests or to avoid that
In order for us (SCS Skincare Sweden KB org. No. 969784-1667) to be able to process your order order in the best way, we must register, handle and store the information you enter. When you shop from us via our online store, you give us the right to save information such as name, address, telephone number, e-mail and when you as a customer (company, organization, private person) choose to shop against invoice / credit also organizational alt, social security number at credit rating.